Scared of commitment? Don't worry, we guarantee we have the lowest Special Internet Rates online. If you find a lower rate, we'll take care of you. Read more about it on this page.

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Lowest Hotel Rates Guarantee

Special Internet Rate reservations booked through Hotel-Rates.com are guaranteed to be the lowest rate you can find. If there is a lower rate available for the same dates and the same hotel, you must contact us prior to the property's cancellation deadline of your "Special Internet Rate" reservation. After verifying the lower rate, we will, at our choice, either match the lower rate or cancel the reservation without a cancellation fee.

This guarantee only applies to rates indicated as "Special Internet Rates." It does not apply to special events such as New Year's, the Super Bowl, Mardi Gras, JazzFest, etc. To learn more or to claim a guarantee, read below.

FAQ - Frequently Asked Questions

1. "What are the requirements for claiming the Price Guarantee?"

• You must have already booked a prepaid reservation identified as a "Special Internet Rate".
• The completed Price Guarantee form must be submitted prior to the property's cancellation deadline.
• The lower rate must be available for booking with identical specifications of the original request (ex: same hotel, same date and same room type).

2. "If I am able to confirm a lower rate, how do I contact you?"
Fill out the on-line Price Guarantee form

3. "When can I expect to receive a response?"
We will respond via email within 4 hours during regular business hours, or if outside of regular business hours, we will reply the next business day.

4. "How is my credit issued?"
Credit is issued directly to the credit card provided at the time of booking. The credit will usually appear on your statement within 7-10 business days.